Creative Contribution:Microsoft System Center Advisor Video

In my role as a social media project manager,I have been fortunate to wear many hats that make the job that much more fun! As for this video,I was part of the creative team,interviewed the key stateholder in the project and played a high tech geek. I personally like the ode [...]

Mini Case Study:IBF Demand Planning &Social Media in China

http://www.ibf.org/ Institute of Business Forcasting and Planning 2011 info(at)ibf.org . This video has been designed for the purposes of a mini case study on social media relationship building &to highlight the social media efforts of IBF in China. [...]

Stellar Customer Service Influencer list (MindTouch)

Last week,I posted about how I was able to be an influencer during Internet Week 2011 NYC. I genuinely have a passion for what’s out there in the social space. This week I thought I would share out some impressive folks that have dedicated a lot of time and effort in the customer service [...]

Brands That Do Customer Service the Right Way (GetSatisfaction)

In my role as a social strategist,it was interesting to me to see who was represented in this infographic and who was missing. [...]

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